COOKIES

Similar to many other websites, we use cookies and other technologies on louene.com and related sites (the "Website(s)"). Common examples of these technologies include cookies, tags/beacons, and JavaScripts (hereinafter referred to as "cookies"). A cookie is a small file that is sent along with pages of a website and stored by the browser on your computer's hard drive. We use cookies, among other things, to analyze traffic on our Website, enhance its user-friendliness, and make our Website as interesting as possible for each visitor by personalizing content and advertisements. We may also share information about your use of our Website with our partners for social media, advertising, and analytics purposes. Cookies may also store and/or retrieve personal data so that you can be recognized as a visitor when you visit our Website and/or to improve your experience with us. Cookies do not store email addresses and phone numbers.

We aim to safeguard your privacy and the user-friendliness of our Website as much as possible. According to the law, we may store cookies on your device if they are strictly necessary for the use of the Website. For all other types of cookies, we need your prior consent.

We believe it is important that you know which cookies our Website uses and for what purposes they are used. Below, you can read more about the different cookies used by and through our Website and their purposes.

Essential Cookies
Essential cookies enable you to navigate the Website and utilize its features. Without these cookies, we cannot offer certain functionalities, such as automatically redirecting to the least busy server or remembering your wish lists.

Functional Cookies
Functional cookies store information about the choices you have made and also enable us to customize the Website to meet your needs. We also use cookies to store your category/segment preference.

Our Website uses functional cookies for:

• Storing preferences, such as location, search topic, and type of search (personal/business);

• Providing the option to save login credentials so you don't have to enter them each time;

• Reading your browser settings to display our website optimally on your screen;

• Transferring information from one page to another so you don't have to enter the same information repeatedly;

• Uniformly loading the Website to ensure accessibility;

• Providing the option to respond/give feedback on our Website;

• Storing live chat conversations so users can view their chat history when they return to our website; and

• Retaining the contents of the shopping cart so users can view the contents when they return to our site.

These cookies help us provide a more seamless and personalized browsing experience.

Analytical Cookies
To determine which parts of our Website are most interesting to our visitors, we continuously measure how many visitors come to our Website and which information is viewed the most. We do this by using analytical cookies. Statistics are generated from the information we collect via these cookies and with the help of third parties. These statistics provide us with insights into how often web pages are visited, where visitors spend the most time, and so forth. This enables us to make the structure, navigation, and content of the Website as user-friendly as possible for you. We do not trace statistics and other reports back to individuals.

With your consent, our Website places a cookie from Google as part of their "Analytics" service. We use this service to track and receive reports on how visitors use the Website. Google may provide this information to third parties if Google is legally obliged to do so, or if third parties process the information on behalf of Google. We have no influence over this. We have not allowed Google to use the obtained information for other Google services.

Click here for Google's privacy policy.

Advertising and Social Media Cookies
With your consent, we place tracking cookies on your device. Tracking cookies are used to follow visitors across web pages. These tracking cookies monitor you via our Website and the rest of the internet to tailor content and advertisements to your browsing behavior, to track how often you have seen one of our advertisements, whether you clicked on it, or if you placed an order after seeing an advertisement, etc. This data is stored in a personalized way in a database and can be combined with information from other marketing cookies. We use these cookies to improve the design of our Website, enhance the user experience, and for marketing purposes.

Our Website includes buttons to promote or share web pages on social networks such as Meta products. These buttons work through pieces of code that come from these social networks themselves. Through this code, cookies are placed. We have no control over this. Read the privacy policy of the respective social networks and Meta products (which may change regularly) to understand what they do with your (personal) data that they process via these cookies.

Please note that this Website also contains a Meta pixel. This pixel allows us to share information about your use of our Website with our trusted social media, advertising, and analytics partners for advertising purposes. The pixel is loaded each time the Website is visited and will, among other things, determine which action has been completed on our site when a Meta user is on our Website (e.g., which page has been visited, which and how many products have been viewed, which products are in the shopping cart, the content of an order, booking an eye test, etc.). In this case, Meta and LOUÈNE are "joint controllers" as defined in the GDPR. Agreements regarding the shared responsibilities have been made between Meta and LOUÈNE.

Third-Party Cookies
Third-party cookies may be placed via our Website. The use of cookies by third parties is subject to their privacy and cookie policies. Due to the way the internet and websites work, we do not always have insight into the cookies that these third parties place via our Website. If you encounter cookies on this Website that fall into this category and are not mentioned above, please let us know. Or contact the third party directly to ask what cookies they place, the reason for this, the cookie's lifespan, and how they have ensured your privacy.

Can I disable Cookies?
If you do not wish to receive cookies, you can set your browser to notify you when cookies are sent, or you can refuse cookies altogether, including third-party cookies. You can also delete cookies that have already been placed.

If you want to restrict or block the cookies that are set on your device, you can do this via your browser settings. The 'Help' function in your browser will tell you how to restrict or block cookies. Keep in mind that you need to configure your settings separately in each browser and for each device you use. You can also visit www.aboutcookies.org, which provides comprehensive information on how to do this for a variety of desktop browsers.

You can choose whether to accept cookies set by LOUÈNE and our third parties (other than essential cookies) via the cookie consent banner.

Please be aware that if you do not accept cookies, we can no longer guarantee that our Website will function properly. Some features of the Website may be lost, or you may be unable to access certain parts of the Website entirely.

Privacy
The use of cookies may involve the processing of personal data. LOUÈNE is responsible for processing your personal data as outlined in this Cookie Statement. If you want to learn more about the specifics of data processing when visiting our Website or providing your personal data, please refer to the provisions of our Privacy Policy.

Final Remarks
We will need to update this Statement from time to time, for instance, if our Website or the regulations regarding cookies change. We can modify the content of this Cookie Statement and the cookies listed at any time without prior notice. You can check this web page for the latest version. The most recent revision was in November 2023.

If you have any questions and/or comments, you can contact us at: support@louene.com.